Request, Case Management & Workflow Software - versaSRS
versaSRS A Swiss Army Knife For Your Business
versaSRS is a highly versatile request and workflow solution to enable your business to map, track and measure any process.
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Governance
Communication
Transparency
The Solution For All


versaSRS is a feature-rich and flexible Business Management Solution (BMS) including service request management, email communications, workflow, CRM and another 20+ modules.

Enabling Business Units

It's no wonder our customers refer to versaSRS as "versa".

The solution is highly versatile and is used across a wide range of business units for various processes.

Click on the links below to view just a few features:
Whether you are managing customers, employees, suppliers, business processes, projects, assets or sales leads, versaSRS is designed to help your organisation grow & run more efficiently.
Feature Rich




Email Enabled

versaSRS automatically turns customer emails into Cases and replies with a Case number for future reference.





Customization

Flexible architecture and design allows for greater customization.





Knowledge Base

KB Articles can be easily accessed by support staff and customers quickly to find answers to common problems.





Template Response

Draw from a Template Library of common responses and answers to provide quick handling and turnaround.





Worksheet Module

Attach Excel spreadsheets to cases and insert case data into a spreadsheet.





Scheduled Cases

Scheduled automated case creation from templates with tasks and escalations.





SLA Routing Rules

Create rules to route inbound email to a specific area and set specific properties.





Custom Fields

Add your own business specific data fields.





Tasks (To-Do Items)

Easily create Tasks or To-Do Items against Cases.





Calendar View

View Cases in a classic Calendar View with detailed info a mouse hover away.





versaSRS Lite

Access to cases across network via WiFi on iPads, tablets, netbooks and smartphones (iPhone, Android & Windows).





Extended One-Click Case Creation

Create cases with one click to apply templates with worksheets, assets, forms and tasks.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Service Management




Multi Tenancy

Create as many Queues (Teams) as you need to support other Departments, Business Units, Business Processes or Customers.





Reporting, Metrics and KPIs

With a wealth of data at your fingertips, reporting and measuring, performance has never been easier.





Multiple Uses

Flexible architecture & design means versaSRS can be used for a wide range of business processes or services, offering more than just a traditional service management solution.





Extended Security Model

Providing read-only access to users, for example supervisors or managers.





Extended Auditing *

Log all user activity against a Case comprehensively in chronological order, yet sort-able based on type. (Compliance with SAP and SOX).





versaSRS Boost *

Optimise versaSRS performance with a customised fine-tuning package.





Immediate ROI & Cost Savings

Reduce operating costs and realize savings immediately.





Reporting Dashboard

Graph display for built-in reports.





Customer Self-Service Portal

Give your customers the ability to view the status of their Cases 24x7, raise a new Case and search the Knowledge Base to find answers to issues.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

ITIL Framework




Incident Management

Case/Ticket/Incident/Request Management.





Problem Management *

ITIL Problem Management module.





Asset Discovery *

Available as agent, or agent-less options.





Change Management *

ITIL Change Management module.





Workflow/Signoff Module *

ITIL Change Workflow/Signoff.





Asset Management

At a glance know where assets are in the business and which assets raise the most Cases.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Customer Relationship Module (CRM)




Built-In CRM

Comes with built-in Customer Relationship Management module.





Contracts Management

Automates the creation, tracking and monitoring of contracts & agreements.





Customer Self-Service Portal

Give your customers the ability to view the status of their Cases 24x7, raise a new Case and search the Knowledge Base to find answers to issues.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Cutting Edge Technology




Web-Based

The web provides the best medium to connect staff, organizations & customers worldwide to a central system that can manage their day to day operations with ease.





Cross-Browser Support

Natively run in Internet Explorer (8+), Firefox (8+), Safari & Chrome.





.NET Framework 4.0

Improved performance capabilities utilizing Microsoft .NET Framework 4.0.





Simple Installation

versaSRS only takes minutes to install enabling your business to be up and running out-of-the-box.





Update Management

Ability to apply updates to versaSRS via Administrator console.





Intuitive Look & Feel

Apply stylised silver or blue interface.

* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison.

Other Features

A Genuine Enterprise Level Service Management Solution

With over 6000 registered implementations worldwide, versaSRS has a diverse user base covering small to enterprise organisations in both the public and private sectors. Statistics shown here are from one versaSRS customer.

  • Processed an average of 65,000 cases per month
  • Serviced over 100,000 global employees and customers
  • Managed transactions in excess of 1,000,000 per month
  • Reduced the average case resolution to 2 Days
  • Saved valuable time and money
  • All this was achieved 24/7 for the last 10 years thanks to versaSRS.
Three Editions of versaSRS




versaSRS Starter versaSRS Starter provides an affordable, entry-level ticketing and case management system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules. Find Out More




versaSRS Pro versaSRS Pro delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning. Find Out More




versaSRS Enterprise For companies requiring the full ITIL framework, versaSRS Enterprise is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering. Find Out More
Case Studies

Across Industries & Across Business Units

With over 6000 registered implementations worldwide, VersaDev software has a diverse user base covering small to enterprise organisations in both the public and private sectors.

We are continually developing new enhancements to enrich our product range, born out of close customer relationships and feedback.

Whether you have 3 customers or 3 million, our products can support you. We are experienced with globally distributed networks, which ensures robust performance.

Customers Driving Development

  • "It is the sheer scalability of their solutions that impresses us."
  • "VersaDev are big enough to deliver and small enough to care."
  • "Whether it is supporting our HR department globally by managing 20,000 cases on average per month, or it is supporting our Marketing team with 20 cases per month, their solutions cater for both requirements."
A Flexible Technology Platform

The versaSRS architecture is a robust and highly flexible framework developed to suit businesses ever-changing needs.

Whether it is on premise, hosted, cloud, MS Azure or a hybrid infrastructure solution, versaSRS is highly configurable.

Solutions