versaSRS provides your business with the tools to produce required outcomes, and be positioned to support any new processes you may introduce down the track.
versaSRS is browser-delivered feature-rich and flexible Professional Services Automation software (PSA) including both an incorporated request management and CRM module. versaSRS is available in three editions:
versaSRS Starter provides an affordable, entry-level ticketing system to manage customer based requests, acting as a primary Request Management System (RMS). It contains the core Incident/Requests Module, plus other modules.
versaSRS Pro delivers both RMS and Problem Management - typically used to manage both Customer Service and Internal IT Service Desk functions. It includes Incident Management, Problem Management, Asset Management and Assets Scanning.
For companies requiring the full ITIL framework, versaSRS Enterprise is ideally suited to SME and large corporations - and includes Incident, Problem, Change, Asset Management, CMDB, Assets Scanning and ALL modules. Unlimited Queues are included and all relevant modules applicable to this offering.
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A Genuine Enterprise Level Service Management Solution
... and achieving this for ONE versaSRS customer 24/7 for the last 10 years.
With over 6000 registered implementations worldwide, versaSRS has a diverse user base covering small to enterprise organisations in both the public and private sectors.
Click on the links below to select from a category of comprehensive features:
versaSRS automatically turns customer emails into tickets and replies with a ticket number for future reference.
|Template Responses |
Draw from a Template Library of common responses and answers to provide quick handling and turnaround.
|Extended One-Click Ticket Creation
Create cases with one click to apply templates with worksheets, assets, forms and tasks.
View Ticket in a classic Calendar View with details and info a mouse hover away.
|SLA Routing Rules
Create rules to route inbound email to a specific area and set specific properties.
Flexible architecture and design allows for greater customization.
Add your own business specific data fields.
|Tasks (To-Do Items) |
Easily create Tasks or To-Do Items against Tickets.
Scheduled automated case creation from templates with tasks and escalations.
|Knowledge Base |
KB Articles can be easily accessed by support staff and customers quickly to find answers to common problems.
Access to cases across network via WiFi on iPads, tablets, netbooks and smartphones (iPhone, Android & Windows).
|Worksheets Module * |
Attach Excel spreadsheets to cases and insert case data into a spreadsheet.
* Conditions Apply. Available Features and Modules are dependent on which Edition of versaSRS is installed. To compare versaSRS Editions, please go here Edition Comparison