BHP Billiton Case Study

Global Service Delivery at BHP Billiton

BHP Billiton is the world's largest diversified resources company. Having more than 100 operations in approximately 20 countries, BHP Billiton occupies industry leader or near industry leader positions in major commodity businesses, including aluminium, energy coal and metallurgical coal, copper, ferro-alloys, iron ore and titanium minerals, and have substantial interests in oil, gas, liquefied natural gas, nickel, diamonds and silver.

VersaDev Solutions Provided

  • versaSRS - Service Request Management
  • versaSRS - Task Management Module
  • versaAPAI - AP AutoInvoice
  • versaTWB - Time Writing & Billing System



versaSRS - Service Request Management

Based on the Microsoft .NET Framework and delivered through the web browser, versaSRS provides BHP Billiton with a flexible and scalable solution for managing service request processes.

As a result versaSRS has been adopted by BHP Billiton for managing service requests for both Human Resources & Financial Services to effectively manage required actions and requests internally throughout the organisation globally.

Technologies Used

MS .Net Framework
ASP .Net
MS SQL Sever
MS Exchange
MS .Net Windows Services
Active Directory
Web Services


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versaSRS - Task Management Module 

Background

VersaDev was commissioned by BHP Billiton to develop a custom specific module for versaSRS which enables employees to assign a ‘Required Action’ to manage risks and assessments. These actions were previously handled in spreadsheet and hard copy format where extensive man hours were required to distribute action requests via email, collect and collate information and update the records.

Solution

All responses to actions are now handled by a custom designed email form which, when returned into versaSRS, are automatically appended into the original record with full audit log recording and appropriate workflow processes managed. As a result of VersaDev’s implementation of the Action Management Module, all processes have been streamlined and automated, with the added benefit of freeing up personnel time.

Technologies Used

MS .Net Framework
ASP .Net
MS SQL Sever
MS Exchange
MS .Net Windows Services
Active Directory
Web Services


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versaAPAI - AP AutoInvoice 

Background

VersaDev was commissioned by the BHP Billiton Accounts Payable team to develop a custom solution that enabled them to automate the handling of incoming invoices with output to a specific file format for storage.

BHP Billiton receive invoices as either faxes or emails with attachments. Prior to the solution these faxed or emailed invoices were then manually printed, scanned and saved to an appropriate folder in the BHP Billiton document scanning system.

Solution

VersaDev delivered a solution which completely automates this process, and removed all manual steps. The AP AutoInvoice system now seamlessly logs into Exchange-based mailboxes and processes the email, converts any attachments to a TIFF image, then moves these TIFF files across the network to a scanning folder. These files, in turn, are automatically picked up by their existing document scanning management system.

The system also caters for custom tags within subject fields of emails, which can be used to route the generated TIFF output to the relevant document scanning folders as required.

Technologies Used

MS .Net Framework
MS Exchange
MS .Net Windows Services
Software Integration - Neevia Document Converter


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versaTWB - Time Writing & Billing System 

Background

BHP Billiton Shared Services Centre Adelaide (SSCA) approached VersaDev to provide a new system for managing time sheets for use by BHP Billiton legal personnel worldwide. This system enables lawyers and legal advisors to allocate time spent against specific cases - this then produces appropriate bills and invoices for internal charging or allocating purposes. (The requirement of accurate billing and invoicing as a result of time-based charging was of key importance, with the result that the developed solution needed to be comprehensive in managing this process).

Solution

Based on the Microsoft .NET Framework and delivered through the web browser, the TWBS enabled BHP Billiton legal personnel to access the system worldwide, use the system in real time and effectively manage their time and charging processes effectively.

Technologies Used

MS .Net Framework
ASP .Net
MS SQL Sever
MS Exchange
MS .Net Windows Services
Active Directory
Web Services
MS SQL Reporting Services


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